Questions.

Straight answers. If yours isn't here, email hello@dragonrocketz.com.

Bookings and deposits

How do I book?

Send us your date and details through our inquiry form. We'll confirm availability and send your proposal. Your date is held once the deposit is paid.

How much is the deposit?

For Rocketz One, it's $200 for Starter and Galaxy Premium, and $300 for Cosmic Elite. For Look Up!, the deposit is included in your quote.

Is the deposit refundable?

No. Deposits are non refundable, because they hold your date for you.

What if I cancel?

If you cancel within 30 days of your event, the deposit is kept and other cancellation fees may apply, since we probably can't rebook the date that late.

Can I reschedule and keep my deposit?

Yes. Give us at least 30 days' notice and your deposit can move to a new date.

At the event

How early do you set up?

We usually arrive about an hour and a half before your rental time. Setup and teardown are included with every booth, and they don't count toward your booth hours.

What do you need from the venue?

An outlet and internet. If you don't have internet or aren't sure, reach out and we'll take care of it.

How much space do you need?

Rocketz One needs at least 8 by 8 feet, and up to 12 by 12 feet. Look Up! needs about 10 by 10 feet or more.

Can we add more time during the event?

Yes. Extra time is $100 per hour, as long as we're available.

Are you insured?

Yes. We carry up to $1,000,000 in insurance and can send proof to your venue.

Prints and props

Do you provide prints?

Yes. Packages with prints come in 2x6 or a full 4x6 layout. After you book, we'll send a questionnaire so you can choose your layout and design.

What are custom 3D printed props?

Props we design just for you, and you keep them after the event. Think company logos, names or initials, a fun phrase, or your own idea. Send us a PDF, SVG or PNG of the design. We don't print human faces.

How far ahead should I ask for custom props?

Please reach out 3 to 4 weeks before your event. An extra fee may apply.

Travel

Do you charge for travel?

Travel within 30 miles of 14623 is included. Past 30 miles, it's $1 per mile each way. You can check your fee on the Book page.

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